APTECH CERTIFIED CUSTOMER SERVICE PROFESSIONAL
Rapid expansion of service industry has resulted in a huge demand for trained professionals who can tend to customers’ queries, and communicate well with them. Satisfactory customer communication not only plays a key role in customer retention but also contributes in increased sales.
This course will help you study service sector from close quarters and understand how Customer Service Executives add value to the business. You will also get trained in selling skills & techniques and fundamentals on social media marketing so that you are fully prepared to work with the topmost firms and handle customer interaction for them across different platforms.
The curriculum is designed to enable a cohesive learning experience for you and make you job-ready with excellent communication skills along with a strong hold on Microsoft Word & Excel.
COURSE COVERS |
 |
This course provides you in-depth training in communication and presentation skills. You will learn to deal with the customers professionally and market your company’s products.
As you develop the required skillset for selling products & services, you will also learn more about customer journey and purchase patterns with the help of our lessons in social media marketing.
- Presentation and Communication Skills
- Grooming Skills
- Personality Development
- Customer Service
- Selling Skills and Techniques
- MS Word-basics
- MS Excel
- Understanding Social Media Marketing
 |
HOW TO JOIN/ ELIGIBILITY |
|
To join this job-oriented course, you need class 12 or 10+2 in Arts, Science, Commerce or any other field. A 3-year diploma in engineering or other field, from a state board of technical education, is also credible.
|
COURSE HIGHLIGHTS |
|
- Understand fundamentals of communication
- Develop conversational skills
- Learn relevant skills for selling products & services
- Learn the features and enhancements of Microsoft Word
- Learn how to create spreadsheets and reports using Microsoft Excel
- Learn basics of Social Media for marketing
|
JOB ROLE |
|
- Customer Service Executive
 |
Now, Aptech students can study on-the-go, right from their mobile phones!
Download Onlinevarsity, our learning app, that gives you instant access to interactive ebooks, video tutorials, chat with experts, industry articles, blogs & group discussions. |