APTECH CERTIFIED CUSTOMER SERVICE PROFESSIONAL
Rapid expansion of service industry has resulted in a huge demand for trained professionals who can tend to customers’ queries, and communicate well with them. Satisfactory customer communication not only plays a key role in customer retention but also contributes in increased sales.
This course will help you study service sector from close quarters and understand how Customer Service Executives add value to the business. You will also get trained in selling skills & techniques and fundamentals on social media marketing so that you are fully prepared to work with the topmost firms and handle customer interaction for them across different platforms.
The curriculum is designed to enable a cohesive learning experience for you and make you job-ready with excellent communication skills along with a strong hold on Microsoft Word & Excel.
This course provides you in-depth training in communication and presentation skills. You will learn to deal with the customers professionally and market your company’s products.
As you develop the required skillset for selling products & services, you will also learn more about customer journey and purchase patterns with the help of our lessons in social media marketing.
|Now, Aptech students can study on-the-go, right from their mobile phones!
Download Onlinevarsity, our learning app, that gives you instant access to interactive ebooks, video tutorials, chat with experts, industry articles, blogs & group discussions.