What actually ground staff do!
Ground staff generally safeguard the passengers’ safety and comfort, check baggage, and assist passengers with their questions, among other things. To take care of everything, ground workers must be diligent and quick on their feet. Ground personnel tasks are quite demanding due to the millions of people who pass through the airport on a daily basis.
Airport Ground Staff is a group of people who are in charge of looking after passengers whose planes have been grounded at the airport. He/she is responsible for all aspects of the airport, including the transportation of bags from the luggage carrier to cargo. Airport Ground Staff is also involved in the management, security, and maintenance of the airport. Once the plane has landed, the Airport Ground Staff is solely responsible for the comfort and safety of the passengers. These individuals provide a variety of services to the aviation industry.
Because thousands of domestic and international travellers utilise the airport’s facilities on a daily basis, and aviation traffic has expanded by leaps and bounds in recent years, the Airport Ground Staff’s ability to handle such a large volume of traffic necessitates a great deal of effort. To guarantee that all of the facilities run smoothly, airport ground staff must be vigilant and well-trained.
Eligibilities a Ground Staff should have:
To get a scope of being a ground staff in India and build your career as a Ground Staff follow the requirements listed below.
Academic Requirements: Candidates who never want to lose scope of a ground staff or interested in working as ground crew must have completed their 12th grade from a recognised institution or university. Depending on the industry, the work description for this role will differ. Ground Staff are not required to do anything extra. Candidates interested in a successful career as a Ground Staff should review the degree requirements for this position listed below.
Airport Ground Staff Training Diploma
Airport Ground Staff Training Post-Graduate Diploma
Experience: Because most organisations favour experienced individuals, candidates should get some experience before applying for any senior-level ground staff positions. They can obtain experience by completing any ground staff training programme or any other aviation-related course.
While looking for a job in ground personnel, candidates should have some customer service experience. There are numerous more talents that might assist candidates in achieving success as ground personnel. A list of related abilities is presented below.
Professional or Technical Techniques
Problem-solving abilities in a group
Ability to communicate
Types of Ground Staff job roles
Ground crew might work in a range of positions. Airlines hire different people for different jobs, ranging from flight maintenance to answering passenger questions. Candidates can apply for any job role that interests them. Some of the job functions are listed below.
- Avionics Technicians
- Airline Operations Agents
- Airline Station Agents
- Airline Ticket Agents
- Sales Representative
- Reservation Sales Agents
- Passenger Service Agents
- Crew Schedule Coordinator
- Flight Dispatcher
- Ramp Planners
Top Ground Staff Recruiting Agencies: There are a huge number of agencies that offer a huge number of vacancies at times. Make a list, prepare yourself and get a scope of Ground Staff in India. The following are some of the most well-known Ground Staff recruiting firms.
- Air India
- Jet Airways
- Virgin Atlantic
- AirAsia India
- Qatar Airways
- Emirates Airlines
Advantages of Working as a Ground Staff:
Working as a ground crew member is both demanding and rewarding.
A career as a ground crew is ideal for people who are looking for a scope of Ground Staff in India rather, who enjoy assisting others and assisting others.
This profile aids in the development of one’s presentation and communication abilities.
There are numerous work opportunities accessible. You can choose any career role based on your qualifications.
The disadvantages of working as a Ground Staff:
Ground crew members typically work lengthy shifts. You will be required to work on a rotating shift. You may be asked to work the morning shift at times, and the night shift at other times. In the event of an emergency, such as climate change, you will be responsible for answering client questions. Even while dealing with problematic customers, ground employees must have a courteous demeanour.
Responsibilities and Roles as a Ground Staff
Because a large part of their job entails interacting with passengers and assisting them, ground staff must have exceptional communication and interpersonal skills. They must also provide excellent customer service and maintain passenger satisfaction. This will assist in accomplishing goals and maintaining the airline’s vision. They must also be able to multitask and guarantee that each passenger is fully informed.
The followings are a list of the daily responsibilities that a ground staff basically does:
● Welcoming and greeting the passengers
● Answering to all the queries of passengers
● Luggage check-in
● Make all the reservations
● Sells the airline tickets
● Stocks the aircraft refreshments
● Cleans the aircraft before and after a flight
● Assisting the old and disabled passengers as well
● Maintenance and General securities of airport
● Transporting, inspecting and storing cargo
● Assisting with the luggage loading and unloading
Get a Scope of being a Ground Staff in India
The demand for qualified airport ground employees is higher than ever, because to the rapid increase in both local and international flight traffic. Every now and then, the ministry of civil aviation issues new rules, resulting in the upgrading of old airports as well as the construction of new airports in new towns. Furthermore, this demand will only increase with time. It can be found in both the public and private sectors. International airlines are more likely to hire professionals who are fluent in numerous languages.
Salary of a Ground Staff
The size of the airport (small/metropolitan) and the airline (domestic/international) have a big impact on the ground staff’s pay. However, entry-level ground crew workers can expect to make between $30 and $40 thousand per month on average. An experienced candidate, on the other hand, can earn more than $50,000 per month. The aforementioned elements have a big role in determining this pay. Ground crew workers on an international aircraft, for example, can make nearly twice as much as their domestic counterparts. Employees of an airport in a large city, similarly, will earn more than those in smaller cities.